Orlando Universal Resort Hard Rock Cafe - Sales and Marketing Manager is responsible for directing Cafe sales and marketing efforts that align with the overall Cafe operating strategy. This individual will also support the Cafe Senior Leadership Team in upholding all brand standards, core values, while meeting or exceeding Hard Rock’s business objectives.
- Demonstrate financial comprehension of the Cafe budget and P&L.
- Execution and development of marketing initiatives.
- Development of sales strategies that generate consistent year-over-year entrée count growth.
- Manage marketing expenses in accordance with the Cafe budget and forecast models.
- Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock brand standards.
- Market a multi- product business line (restaurant, retail, live music and special events) to disparate guest profile (corporate, tourist and local).
- Foster an environment of customer service in which all team members put the guest first in every situation.
- Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.
- Remain an objective observer of the standards of service to ensure guest expectations of the brand and cafe are met.
- Ability to ideate and execute meetings & events that exceed the expectations of all clients.
- Assist senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
- Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance.
- Support team development and advancement along well-defined career paths.
- Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention.
- Possess a self-motivated approach to his/her own personal and professional growth.
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
- 5+ years in a sales and marketing role preferably in a hospitality setting.
- Experience with CRM platforms.
- Expertise in social media platforms.
- Background in music industry a plus.
SKILLS
- Ability to learn and bring "out of the box" ideas to their team.
- Genuine enthusiasm and aptitude for sales.
- Excellent verbal and written communication skills.
- Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.
- Multiple language abilities a plus, fluency in English required.
Competitive Compensation Package (including earned sales commissions income)
https://careers.hardrock.com/get-in-the-game/cafes
